Support Article

I have a bad/defective unit, how do I get it replaced?

f for any reason you are not completely satisfied with any product purchased from Ituner, you may return it to us for a refund, exchange, or store credit.

Normally, all returns for non-defective reasons are subject to 15% restocking fee. This fee does not apply to defective product within 30 days of original purchase date.

All returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label.

Any shipping charges incurred when returning product to Ituner are the responsibility of the customer. All shipping, handling, insurance and C.O.D. charges are additional and non-refundable.

Log in to your account and request a RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number.

Returned products must be undamaged, clean, and otherwise in new condition with all original materials i.e. original packaging, warranties and accessories, and must be accompanied by the original invoice.

If customer returns a product for refund, customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Ituner's Return Procedure will be breached and Ituner may reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Ituner reserves the right to reject any return sent without a valid Ituner RMA number or proper packing.

Ship the product back to:
Ituner Networks Corp
4031 Clipper CT
Fremont, CA 94538

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